Grin, Inc.

Technical Product Writer

Job Locations US | US-CA-Sacramento
ID
2022-1313
Category
Engineering
Type
Regular Full-Time

Overview

GRIN is seeking a Technical Product Writer, to help us take complex technical specifications and deliver concise and compelling product documentation by working closely with product managers, product designers, and engineers cross-functionally. We are looking for technical writers with experience making complex ideas understandable and who can thrive in a fast-paced SaaS environment.

 

This is a key role in our product team that will make complex features easily understandable to help us drive our growth. As a technical writer at GRIN, you will have a direct impact on the product strategy, company goals, and our perception in the market. You will develop and own the voice of the product. In our Agile environment, you will be continuously updating your content with improvements and new features.

 

*Please include a writing sample or portfolio with your application.

 

Company Overview

GRIN is the pioneer behind the world’s first Creator Management platform, designed for the next generation of brands who recognize that, in the creator economy, authenticity is everything. Our platform supports every brand’s journey to connecting with consumers through authentic creator relationships and is listed #1 across all top review sites including Capterra, G2 Crowd and Influencer Marketing Hub. Thousands of the world’s fastest-growing brands – including SKIMS, Warby Parker, Allbirds, Mejuri, and MVMT – use GRIN to make creators feel like trusted, empowered partners and work with them to build their brands into household names. Together, we are revolutionizing the Creator Economy. GRIN is headquartered in Sacramento, CA, yet has a “Remote First” work policy and culture, meaning remote work is the default. Our Core Business Hours are 9am-3pm PST, so we expect all of our employees to work at least during those hours and are flexible on the rest of your hours.

 

Culture

Our culture is a team-first mentality built on the Core Values of Integrity, Humility, Take Action, Think Big, and Ownership and shared by every single employee. At GRIN, we expect everyone to do the right thing, which instills trust and allows us to tackle the big issues and make things happen. We move fast, because in our industry, time is our biggest opponent. We aren’t afraid to ship quickly and make changes down the road. We empower our employees to make decisions with no red tape and no fear of reprisal, as long as they take ownership and adapt along the way.

 

Responsibilities

Who you are:

  • Ability to thrive, without much oversight, in a fast-paced, continually changing environment
  • Ability to manage multiple project-based documentation assignments simultaneously
  • Creative, empathetic, collaborative, optimistic, and curious
  • Adept at documenting and communicating technical concepts clearly and precisely
  • A proactive and open-minded attitude to resolving problems and delivering results
  • An aptitude for learning and retaining complex concepts 
  • Persistent and creative in order to get the information needed to get the job done
  • Deadline-driven, with a proactive mindset to get the job done quickly and efficiently.
  • Curiosity, willingness to learn and technical acumen are essential qualities for success

 

What you’ll do:

  • Plan, draft, maintain, edit, and publish content for internal and external audiences, including help articles, release notes, product copy, and user guides.
  • Work with cross-functional teams composed of Engineering, Product, Sales, Marketing and Customer Success teams to gain product knowledge, and to plan, develop, write, and maintain content.
  • Ensure that conceptual and instructional documentation for implementing and using the product is accurate, complete, and well-organized.
  • Document new product features as well as changes to existing product features in-line with the overall content strategy.
  • Act as the lead in organizing and standardizing content for various teams’ accessibility (e.g. structured metadata, internal and external knowledge base management).
  • Propose structural and organizational improvements to the documentation so that both new and advanced users can easily find information relevant to their requirements, use cases, and environments.
  • Manage multiple competing priorities in a fast-paced, constantly changing environment.
  • Actively participate in impact analysis and ensure that process and procedure impacts are identified and appropriately reflected for affected users.
  • Determine the clearest and most logical way to present information and instructions for greatest reader comprehension and write and edit technical information accordingly

Qualifications

What you’ll bring:

  • 3-4 years experience writing software documentation to support product release cycles at a SaaS company
  • Excellent technical writing skills and an ability to make complex topics easy to understand and engaging
  • Experience delivering high-quality documentation for constantly evolving early-stage product features.
  • Excellent, clear, clean, accessible writing; an obsessive eye for consistency and technical accuracy
  • Experience writing technical product documentation from scratch
  • Experience working with Agile/Scrum software development teams.
  • Strong organization skills to prioritize multiple tasks while working effectively in a very fast paced environment 
  • Strong written, verbal, and interpersonal skills with the proven ability to communicate effectively at all levels internally and externally.
  • Experience with HTML is a plus. 

 

Benefits:

  • Competitive salary
  • 16 days of PTO + 10 Sick Days + paid holidays
  • Medical, Dental, and Vision insurance
  • Home Office set up
  • 401k Program
  • Paid Parental Leave
  • Professional Development Opportunities
  • Tons of growth opportunity

 

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed