Grin, Inc.

Technical Support Engineer

Job Locations US-CA-Sacramento | US
ID
2020-1072
Category
Customer Success/Support
Type
Regular Full-Time

Overview

GRIN is revolutionizing the way brands manage their influencer marketing programs. With our centralized SaaS platform, social media managers and marketing executives are able to execute high quality, fast-acting influencer marketing campaigns. GRIN's product is second to none and leading an entirely new industry in how companies grow their revenue. We are fast-growing, making waves, and taking no prisoners. 


As GRIN’s newest Technical Support Engineer, you will provide our customers with accurate and quick responses to all of their inquiries. You’ll be an expert on the GRIN application and help customers solve their usability and technical problems via Zendesk. You will work closely with GRIN’s Customer Success Engineers and Customer Success teams to resolve issues and escalate as necessary for resolution. This opportunity has immense professional growth potential into a Senior Technical Support Specialist, Customer Success Manager, or Junior Developer.

 

While GRIN is headquartered in Sacramento, CA, this position has the ability to be fully remote. We are open to this position being remote for the right candidate. 

Responsibilities

Essential Functions:

- Responding to customer support requests via email and Zendesk

- Accountable to your team and yourself, taking ownership of tasks and seeing them through to successful completion

- Troubleshooting software issues for customers

- You’re an expert in the GRIN application

- Having a deep understanding of the software that integrates with GRIN (Shopify, Woocommerce, Magento, Instagram, Facebook, and Slack)

- Familiarity with best practices in influencer marketing

- Assistance with managing knowledge base (KB) articles

- Providing status updates to ongoing support inquiries

- Optimize customers’ accounts to maximize their ROI

- Other responsibilities as needed

Qualifications

QUALIFICATIONS

 

Experience:

- Minimum of 1-2 years of experience in a customer support role

- Experience with Zendesk a plus

- Technical curiosity 

- Excellent business and technical writing skills

- Great time management/organization

- Self Motivated

- Fast learner

- Provide quick responses to customers

- Optimistic Attitude

- Previous SaaS support experience a plus



Benefits:

- 16 days of PTO + 10 Sick Days + 10 paid holidays

- Medical, Dental, and Vision insurance

- 401k Program

- Employee Stock Option Plan

- Professional Development Opportunities

- Tons of growth opportunity

Options

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