Grin, Inc.

  • Manager of Customer Success

    Job Locations US-CA-Sacramento
    ID
    2020-1048
    Category
    Customer Success/Support
    Type
    Regular Full-Time
  • Overview

    GRIN is revolutionizing the way brands manage their influencer marketing programs. With our centralized SaaS platform, social media managers and marketing executives are able to execute high quality, fast-acting influencer marketing campaigns. GRIN's product is second to none and leading an entirely new industry in how companies grow their revenue. We are fast-paced, making waves, and taking no prisoners.

     

    GRIN is looking for a highly motivated, driven and organized leader to manage and mentor our Customer Success Managers. As the Manager of Customer Success you will continue to build and scale the Customer Success team and help shape the GRIN experience for hundreds of our customers. At this stage we are looking for leaders that don’t mind implementing a few customers themselves and gain a deep understanding of our product and solutions. You should have a proven track record of success with an amazing ability to connect with people and motivate them to do their best work.

    Responsibilities

    - Build and lead a world-class customer success management team 

    - Grow the team from 4 to 9 over the next 12 months

    - Develop innovative programs to improve retention and reduce churn

    - Drive operational practices to track metrics and performance of teams and individuals

    - Work cross-functionally with support, product management, marketing, and sales

    - Identify and implement customer success projects or programs that interest you

    - Work closely with the VP of Customer Success to align on strategies, renewal forecasting, coverage plans, and account opportunities

    Qualifications

    - 5+ years in Customer Success at a SaaS company

    - 2+ years experience in leadership / people management having overseen at least 5 team members

    - Proven experience leading teams, driving new and expansion sales, driving software adoption and leveraging customer success best practices

    - Proven ability to develop strategies, translate them into initiatives and track success

    - Demonstrated operational excellence in analytical thinking, process development and improvement, problem solving, communication, and planning

    - Able to be flexible at responding to evolving business priorities and dealing with ambiguity

    - Able to collaborate across the organization and with external stakeholders

    - Strong operational skills that will drive organizational efficiencies and customer satisfaction

    - Proficient with various software tools including Salesforce, Pendo, Zendesk and Excel 

    - Willingness to professionally address escalated customer issues with speed and urgency

    - All other duties as assigned

     

     

    Benefits

    - Extremely competitive base salary

    - 16 days of PTO + 3 Sick Days + paid holidays

    - Medical, Dental, and Vision insurance

    - 401k Program

    - Employee Stock Option Plan

    - Professional Development Opportunities

    - Tons of growth opportunity

    …and much more!

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed