Grin, Inc.

  • Customer Success Manager

    Job Locations US-CA-Sacramento
    ID
    2019-1011
    Category
    Customer Success/Support
    Type
    Regular Full-Time
  • Overview

    GRIN is revolutionizing the way brands manage their influencer marketing programs. With our centralized SaaS platform, social media managers and marketing executives are able to execute high quality, fast-acting influencer marketing campaigns. GRIN's product is second to none and leading an entirely new industry in how companies grow their revenue. We are fast-paced, making waves, and taking no prisoners.

     

    GRIN is looking for a solution-oriented, organized, problem solver as our newest Customer Success Manager. As our Customer Success Manager, you will help customers achieve measurable business impacts with GRIN's influencer marketing software. Day to day activities include meeting virtually with customers to understand their business objectives, training customer team members on using the GRIN platform to achieve those objectives, leading ongoing check-ins with customers to ensure objectives are met, monitoring customer health scores, improving satisfaction metrics such as NPS, and creating knowledge base articles and email sequences to assist customers in their journey.

    Responsibilities

    Essential Functions:

    - Onboarding new clients and training them on how to effectively use the GRIN platform

    - Providing ongoing training and support to client team members

    - Creating and improving knowledge base articles

    - Running business orchestration meetings with clients

    Qualifications

    Education:

    - Minimum of a Bachelor's Degree in Marketing, Communications, or related field

     

    Experience:

    - 2+ years in Customer Success

    - B2B sales experience

    - SaaS experience required

    - SalesForce or Hubspot CRM experience a plus

    - Extremely personable

    - Great listening and communication skills

     

     

    Benefits

    - Competitive base salary

    - 12 days of PTO + 10 paid holidays

    - Full Medical, Dental and Vision insurance

    - Professional Development Opportunities

    - Free e-books

    - Relocation assistance provided

    …and much more!

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